A disabled TikToker has gone viral for chronicling her battle with Planet Health, an organization which she claims owes her $3,000 for frequently charging her after she canceled her account.
The saga started late final month after TikTok person Tara Rule uploaded a video, which has since racked up greater than 618,000 views, during which she particulars her makes an attempt to obtain a refund from the health club.
Rule’s video contains audio allegedly recorded at Planet Health the place she might be heard asking an worker to supply her an in depth listing of all her check-ins on the health club. Rule additionally asks for a replica of her authentic contract and all of her invoices earlier than asking the worker to as soon as once more cancel her account.
“Then what we’re gonna do is file a class-action lawsuit towards them. All of us,” Guidelines says in a narration over the video. “Or Planet Health if you wish to pay me again for all the cash you have stolen from me through the years from a disabled individual perhaps I am going to take this video down. In any other case let’s examine Planet Health.”
@pogsyy @Planet Health ANY LAST WORDS?! #latestagecapitalism #planetfitness #theft #incapacity #lawsuit ♬ Betty (Get Cash) – Yung Gravy
Different TikTok customers responded within the feedback by claiming that they’d too skilled the identical with Planet Health.
“Seed. Actual motive I am by no means getting one other membership there YOU CANT CANCEL they actually make it unattainable,” one person wrote.
One other person even claimed that they’d been unable to cancel a member of the family’s account after they’d handed away.
“I went to cancel my mother’s when she died the person actually seemed me within the face & stated she must do it in individual…” the person stated.
Rule’s followers responded by flooding Planet Health’ TikTok account with feedback demanding to know why the corporate allegedly hadn’t remedied the difficulty.
@pogsyy #greenscreen @planetfitness I MADE U SOME CONTENT. DADDY MADE U UR FAVORITE OPEN WIIIDE #planetfitness #theft #incapacity ♬ origineel geluid – solely.harderstyles
Rule says she was ultimately in a position to get her financial institution to dam all future costs from Planet Health and refund her for the final a number of months, though she would nonetheless must persuade the health club to refund the bulk.
In an replace video on Monday, Rule says she lastly obtained a voicemail from a higher-up at Planet Health. The TikToker then live-streamed her name with who she claimed was a authorized consultant for the health club. Rule additionally accused Planet Health workers of harassing her within the feedback of the stay stream.
After the telephone name, Rule says she was emailed a cancellation type that appeared totally different to all of the cancellation varieties she had stuffed out beforehand. The Day by day Dot tried to succeed in Rule for remark however didn’t hear again.
@pogsyy Replying to @pogsyy #greenscreen is there a #lawyer on right here or #planetfitness ♬ Sundown Lover – Petit Biscuit
Rule went on to notice that the TikTok account for Planet Health had additionally weighed in on the difficulty in response to questions from commenters. The response, in accordance with Rule, appeared to recommend that she could have been answerable for the difficulty to start with.
“We by no means need to cost a member after cancelling,” the health club’s account wrote. “Causes can embrace a member not correctly canceling/solely canceling considered one of a number of memberships.”
In her newest replace on Friday, Rule famous that the issue had nonetheless not been remedied. The Day by day Dot reached out to Planet Health to inquire in regards to the allegations however didn’t obtain a reply by press time.
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*First Revealed: Aug 5, 2022, 4:23 pm CDT
Mikael Thalen is a tech and safety reporter based mostly in Seattle, masking social media, information breaches, hackers, and extra.